Terms of service

Last updated: October 28, 2026

These Terms of Service (“Terms”) govern your use of 10amfactory.com and your purchases from 10AM LLC, operating as 10:AM Factory (“10:AM Factory,” “we,” “our,” or “us”). They apply when you visit our website, purchase our products, communicate with us, or otherwise interact with our online store (the “Services”).

By using the Services or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.

These Terms include our Privacy Policy, Return Policy, and Shipping Policy.

1. ELIGIBILITY

To use the Services or place an order, you must be at least the age of majority in your state of residence or have the consent of a parent or guardian.

Our online store serves customers in the United States, and we ship only to the 48 contiguous states and Washington, D.C.

2. OUR ONLINE STORE AND THIRD-PARTY SERVICES

Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell our products. Checkout, payment processing, and delivery involve services provided by Shopify, payment providers, and shipping carriers, and your use of those services may also be subject to their terms.

Our website may contain links to third-party websites or services, such as social media platforms. We are not responsible for their content or practices.

3. PRODUCTS AND PRODUCT INFORMATION

We aim to describe and display our products accurately, including their materials, measurements, and colors. Colors may appear differently depending on your screen, and measurements may vary slightly from piece to piece. Please refer to each product page for its fabric composition and measurements.

Many of our products are produced in limited quantities and may sell out. If an item you ordered becomes unavailable, we will let you know and refund the amount paid for that item.

4. ORDERS

When you place an order, you will receive an order confirmation email. This email confirms that we have received your order. It does not guarantee that the order will be fulfilled.

We may decline or cancel an order, in whole or in part, if an item is unavailable, if there is an error in a price or product description, if payment cannot be verified or processed, or if we reasonably suspect fraud or unauthorized activity. If we cancel an order after payment, we will refund the amount charged for the cancelled items to your original payment method.

Please review your order details, including your shipping address, before completing checkout.

5. ORDER CANCELLATIONS

You may request to cancel an order by emailing [email protected] with your order number before your order ships. Orders typically ship within one to two business days, so please contact us as soon as possible.

We will make reasonable efforts to honor cancellation requests, but cancellation is not guaranteed once fulfillment has begun. If we cancel your order at your request, we will issue a full refund to your original payment method. If your order has already shipped, it may be returned in accordance with our Return Policy.

6. PRICES, TAXES, AND PAYMENT

All prices are listed in US dollars. Prices may change at any time, but changes will not affect orders already placed.

Applicable sales tax and shipping charges are calculated and shown at checkout before you complete your purchase.

Payments are processed through our secure checkout by Shopify and our payment providers. Available payment methods are shown at checkout and may include credit and debit cards, Shop Pay, PayPal, Venmo, and Google Pay. Payment card details are processed by Shopify and our payment providers, and we do not receive full payment card numbers.

By placing an order, you confirm that you are authorized to use the payment method you provide.

7. PROMOTIONAL CODES

From time to time, we may offer promotional or discount codes. Promotional codes may have expiration dates and eligibility restrictions, which will be stated in the offer. Unless stated otherwise, promotional codes cannot be combined with other codes or offers, cannot be applied to orders already placed, and have no cash value.

We may decline a promotional code that was obtained or used in error, fraudulently, or in violation of its terms.

8. SHIPPING AND DELIVERY

We ship to the 48 contiguous states and Washington, D.C. Shipping options, costs, and estimated delivery times are shown at checkout and described in our Shipping Policy. Delivery times are estimates and may be affected by carrier delays.

We are responsible for packages that are lost or damaged in transit until they are delivered to the shipping address provided at checkout. Except as described below, a package is considered delivered when the carrier confirms delivery to that address. If your package is lost in transit or arrives damaged, please email [email protected] with your order number, and we will send a replacement or, if a replacement is not available, issue a refund.

If the carrier confirms delivery but you have not received your package, please email [email protected] with your order number within 7 days of the confirmed delivery date. We will first investigate the claim with the carrier. If the carrier cannot provide satisfactory proof of delivery, we will send a replacement or, if a replacement is not available, issue a refund. We may make reasonable exceptions to the 7-day reporting window.

Please make sure the shipping address you provide at checkout is complete and correct.

9. RETURNS, REFUNDS, AND DAMAGED OR INCORRECT ITEMS

Returns and refunds are governed by our Return Policy. In summary, full-price and discounted items may be returned within 14 days of delivery if they are unworn, unwashed, and have their original tags attached. Items marked Final Sale cannot be returned, and we do not offer exchanges. A $10 return-shipping fee is deducted from the refund, and refunds are issued to the original payment method after the returned items are received and inspected. If this summary differs from our Return Policy, the Return Policy applies.

If your order arrives damaged, defective, or incorrect, please email [email protected] with your order number and photographs of the issue, and we will help resolve it. The return-shipping fee does not apply to items that arrive damaged, defective, or incorrect.

10. CUSTOMER ACCOUNTS

You may check out as a guest or sign in to a customer account. Customer accounts are provided through Shopify and use a one-time verification code sent to your email address instead of a password.

You are responsible for keeping access to your email account secure and for activity in your customer account. Please contact us if you believe your account has been used without your permission. We may suspend or close an account that is used fraudulently or in violation of these Terms.

11. INTELLECTUAL PROPERTY

The Services and their content, including our designs, graphics, artworks, text, photographs, videos, logos, and the 10:AM and 10:AM Factory names, are owned by or licensed to 10AM LLC and are protected by intellectual property laws.

You may view and use the Services for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, sell, or create derivative works from our content or designs, or use our names or logos, without our prior written permission. Purchasing a product does not transfer any intellectual property rights in its design or artwork.

12. ACCEPTABLE USE

When using the Services, you agree not to:

  • Violate any applicable law or infringe the rights of others.

  • Provide false or misleading information or impersonate another person.

  • Interfere with the security or operation of the Services or introduce malicious code.

  • Use automated means to scrape, copy, or collect content or data from the Services without our permission.

  • Place orders for fraudulent purposes or misuse promotional codes.

  • Harass, abuse, or harm others.

We may refuse service, cancel orders, or restrict access to the Services if we reasonably believe these Terms have been violated.

13. FEEDBACK AND SUBMISSIONS

If you send us feedback or suggestions about our products or Services, we may use them to improve our products and Services without obligation to you.

We do not accept unsolicited artwork, designs, or other creative work. If you send us creative work, you keep all rights to it, and we will not use it without your permission.

Messages you send us about orders, returns, privacy requests, or other customer service matters are handled in accordance with our Privacy Policy and are not treated as submissions under this section.

14. PRIVACY AND COMMUNICATIONS

Our Privacy Policy explains how we collect, use, and share personal information.

You agree that we may send you transactional communications electronically, including order confirmations, shipping notifications, and responses to your inquiries. We send marketing emails only when permitted, and you can unsubscribe at any time using the link included in those emails.

15. WARRANTIES AND DISCLAIMERS

We stand behind the products we sell. If a product arrives damaged, defective, or incorrect, please contact us as described in Section 9.

Except as stated in these Terms and our Return Policy, and to the extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.

Nothing in these Terms limits any rights you have under applicable consumer protection laws, including any implied warranties that cannot be excluded by law.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, 10AM LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or our products, and our total liability for any claim relating to an order or the Services will not exceed the amount you paid for the products that are the subject of the claim.

These limitations do not apply to liability that cannot be limited or excluded under applicable law, including liability for our gross negligence or willful misconduct.

17. INDEMNIFICATION

You agree to be responsible for claims made by third parties against 10AM LLC to the extent they arise from your violation of these Terms or your misuse of the Services.

18. DISPUTES AND GOVERNING LAW

If you have a concern about an order or the Services, please contact us first at [email protected]. We will try in good faith to resolve the matter within 30 days.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Unless applicable law gives you the right to bring a claim where you live, any dispute that is not resolved informally may be brought in the state or federal courts located in the State of New York. Either party may also bring an individual claim in small claims court where eligible.

Nothing in this section affects any rights you have under applicable consumer protection laws.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will update the date at the top of this page. Updated Terms apply to use of the Services and orders placed after they are posted. Orders placed earlier are governed by the Terms in effect when the order was placed.

20. GENERAL

If any part of these Terms is found to be unenforceable, the rest of the Terms remain in effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with the policies referenced above, are the entire agreement between you and 10AM LLC regarding the Services. Provisions that by their nature should continue to apply, including those on intellectual property, limitation of liability, and disputes, survive after your use of the Services ends.

21. CONTACT

For questions about these Terms, please contact:

10AM LLC

Operating as 10:AM Factory

New York, United States

Email: [email protected]

Website: https://www.10amfactory.com