Shipping policy

10:AM Factory ships to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses, or international destinations.

SHIPPING RATES

Standard shipping within our delivery area is $7.95.

Orders of $100 or more qualify for free Standard shipping.

Shipping costs are shown at checkout before you complete your purchase.

U.S. SHIPPING

All orders are shipped using the most appropriate shipping service based on the destination, package weight, and available delivery options.

If items are in stock, orders are typically processed and shipped within 1–2 business days. Orders placed before 12 PM (ET) may ship the same day.

ESTIMATED TRANSIT TIMES

Estimated delivery times vary depending on your location and the shipping service selected at checkout.

Northeast: 2–4 business days
Midwest: 3–6 business days
South: 3–6 business days
West Coast: 4–7 business days

Please note that delivery times are estimates and may vary due to carrier delays or service disruptions.

ORDER AND SHIPPING CONFIRMATION

You will receive an order confirmation email after placing your order using the email address provided at checkout.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and estimated delivery date.

Please make sure the shipping address you provide at checkout is complete and correct.

LOST OR DAMAGED PACKAGES

We are responsible for packages that are lost or damaged in transit until they are delivered to the shipping address provided at checkout. If your package is lost in transit or arrives damaged, please email [email protected] with your order number, and include photographs if the package or items are damaged. We will send a replacement or, if a replacement is not available, issue a refund.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If the carrier confirms delivery but you have not received your package, please email [email protected] with your order number within 7 days of the confirmed delivery date. We will first investigate the claim with the carrier. If the carrier cannot provide satisfactory proof of delivery, we will send a replacement or, if a replacement is not available, issue a refund. We may make reasonable exceptions to the 7-day reporting window.

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