10AM LLC. offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.
Please note there is a restocking fee of $10 that will be deducted from your refund.
Please ensure any items that you are returning are unworn and unwashed with tags still attached. 10AM LLC. reserves the right to refuse returns that do not meet our return requirements.
To start the return process, please create a return request on our website or send an e-mail to hello@10amfactory.com to indicate which product(s) you are returning. Our team members will reach you as soon as possible.
Once your return is prepared, you can drop it at any USPS location. All returns are shipped back to our warehouse via USPS to our warehouse in New York. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.
Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
10AM LLC. does not offer exchanges.
10AM LLC. accepts International returns. All fees are the responsibility of the customer.
To start the return process, please create a return request on our website or send an e-mail to hello@10amfactory.com to indicate which product(s) you are returning. Our team members will reach you as soon as possible.
To initiate an international return, please start your process here by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed.
Once the warehouse receives your return, will issue your refund.
10AM LLC. does not offer exchanges on International orders.
All items marked "final sale" may not be returned or exchanged.
10AM LLC. does not offer price adjustments at this time.
If you have any questions or concerns, please contact us at hello@10amfactory.com.
